Last Updated: 19 Jan 2025

Shipping Policy
Order Processing

• Order Placement: Orders can be placed at any time on our website.
• Processing Time: All orders received by 5 PM GMT Monday to Friday will be processed the same day and dispatched the next working day.
• Orders After Deadline: Orders placed after 5 PM GMT Monday to Friday will be processed the next day and dispatched the following working day after that.
  

Shipping Methods and Times
We offer reliable shipping methods to ensure your order reaches you in a timely manner. Delivery times may vary depending on your location and the shipping method selected at checkout.

• Standard Shipping: Estimated delivery within 3–5 business days after dispatch unless otherwise stated.
  

Please note that these are estimated delivery times and may be affected by factors beyond our control, such as postal delays or customs processing.

Shipping Rates
Shipping rates are calculated based on the weight of your order and your delivery location. The total shipping cost will be displayed at checkout before you confirm your order.

Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid any delivery issues. Rheia Health London is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately at contact@rheiahealthlondon.com with your order details and any relevant photos. We will work with you to resolve the issue as quickly as possible.

Shipping Restrictions
Currently, we ship to addresses within the UK. If you are located outside of the UK and are interested in our products, please contact us at contact@rheiahealthlondon.com to discuss potential shipping options.

Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy product. The cancellation policy below explains how these purchases can be cancelled or amended.

Cancellation Policy
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select.

• Your payment details will be stored securely, and you will be charged for each of these deliveries unless you choose to pay in advance.
• Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it.
• You can manage your subscription from your account. If your order has already been fulfilled, please refer to our returns policy for details on returns and refunds.
  

Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

• We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.
• You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, cancellations are not possible. Please see our returns policy for more details.
  

Consultations
If you need to reschedule your consultation, whether complimentary or paid, simply cancel your appointment and rebook at a time that suits you.

• Complimentary 15-minute consultations: We kindly ask that cancellations are made at least 24 hours in advance to allow availability for other clients.
• Paid consultations: Cancellations must be made at least three days in advance to avoid a cancellation fee of 50% of the consultation cost.
  We appreciate your understanding and cooperation, as these policies help us provide the best possible service to all our clients.
  

Contact Us: For any questions or concerns regarding shipping or cancellations, please reach out to us at:

Email: contact@rheiahealthlondon.com or Contact Us here.

Thank you for choosing Rheia Health London. We are committed to ensuring your products arrive safely and promptly.