Last Updated: 19 Jan 2025

Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select.

• Your payment details will be stored securely, and you will be charged for each of these deliveries unless you choose to pay in advance.
• Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it.
• You can manage your subscription from your account. If your order has already been fulfilled, please refer to our returns policy for details on returns and refunds.
  

Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

• We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.
• You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, cancellations are not possible. Please see our returns policy for more details.
  

Consultations
If you need to reschedule your consultation, whether complimentary or paid, simply cancel your appointment and rebook at a time that suits you.

• Complimentary 15-minute consultations: We kindly ask that cancellations are made at least 24 hours in advance to allow availability for other clients.
• Paid consultations: Cancellations must be made at least three days in advance to avoid a cancellation fee of 50% of the consultation cost.
  We appreciate your understanding and cooperation, as these policies help us provide the best possible service to all our clients.
  

Contact Us: For any questions or concerns regarding shipping or cancellations, please reach out to us at:

Email: contact@rheiahealthlondon.com or Contact Us here.

Thank you for choosing Rheia Health London. We are committed to ensuring your products arrive safely and promptly.