Last Updated: 19 Jan 2025

Non-Refundable and Non-Exchangeable Items
Due to the nature of our products, all items are non-refundable and non-exchangeable unless they are damaged, defective, or you receive an incorrect item. At Rheia Health London, we prioritise the quality of our products and strive to ensure every item meets the highest standards. However, we understand that occasional issues may arise, and we are here to address them promptly.

Damages and Issues
We kindly ask that you inspect your order upon receipt to ensure all items are in good condition. If you discover any issues such as damage, defects, or incorrect items, please contact us immediately so we can resolve the matter efficiently.

Steps to Report Damages or Issues

1. Inspect Your Order Promptly: Check all items as soon as they arrive to confirm they are in proper condition.
2. Contact Us Within 48 Hours: If you identify a problem, email us at contact@rheiahealthlondon.com within 48 hours of receiving your order.
3. Provide Supporting Details: Include your order number, a clear description of the issue, and any relevant photos of the damaged or defective item.

Resolution Process
Once we receive your email, our team will take the following steps to address the issue:

• Evaluate the Problem: Carefully review the details and evidence you provide to understand the issue thoroughly.
• Determine the Best Solution: Depending on the evaluation, we may offer a replacement or propose another appropriate resolution.
• Communicate Next Steps: Keep you informed of the resolution process and provide updates until the matter is fully resolved.

Contact Information
For any concerns or to report an issue with your order, please email us at contact@rheiahealthlondon.com or Contact Us. Be sure to contact us within 48 hours of receiving your order to ensure prompt resolution.

Additional Information
Please note that all claims are subject to verification. This policy is in place to uphold the quality of our products and ensure fairness in addressing customer concerns. Your satisfaction is our priority, and we greatly appreciate your understanding and cooperation in maintaining these standards.